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Home / Terms of Service

Terms of Service

Last Updated: December 15, 2024

1. Acceptance of Terms

Welcome to ZZYIGOU. These Terms of Service ("Terms") govern your access to and use of the website located at zzyigou.com (the "Site") and the mobile applications (the "Apps") operated by Zhengzhou Yigou Digital Technology Co., Ltd ("we," "us," or "our") and available on Google Play Store and Apple App Store.

By accessing or using our Site or Apps, you agree to be bound by these Terms. If you do not agree to these Terms, please do not access or use our Site or Apps. By creating an account, using our services, or accepting any services from us, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

If you are using our Site or Apps on behalf of a company, organization, or other entity, you represent and warrant that you have the authority to bind such entity to these Terms, and your agreement to these Terms will be deemed to be the agreement of such entity.

2. Description of Services

ZZYIGOU provides the following services:

  • Mobile Application Development: Design, development, and maintenance of mobile applications for iOS and Android platforms
  • E-Commerce Solutions: Online retail platform development and management
  • Digital Technology Services: Software development, technical consulting, and IT solutions
  • Internet Sales: Online sales and distribution services
  • Network Shopping Platform Operation: Multi-vendor marketplace management
  • Supply Chain Management: Inventory, logistics, and fulfillment services
  • Marketing Planning: Digital marketing and brand promotion services
  • Brand Promotion: Brand development and marketing campaigns
  • Computer Software and Hardware Sales: Technology product distribution
  • Retail of Daily Necessities, Home Supplies, Digital Electronics, Apparel, Footwear, Hats, and Cosmetics: Consumer goods wholesale and retail

3. User Accounts and Registration

To access certain features of our Site or Apps, you may need to create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.

You are responsible for safeguarding your account credentials, including your password. You agree not to disclose your password to any third party. You must immediately notify us of any unauthorized use of your account. We reserve the right to terminate accounts or restrict access to certain features at our sole discretion.

You agree that you are solely responsible for all activities that occur under your account, whether or not you authorized such activities.

4. User Conduct and Responsibilities

You agree not to use our Site or Apps to:

  • Violate any applicable local, state, national, or international laws or regulations
  • Infringe on the intellectual property rights of others
  • Harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability
  • Submit false, misleading, fraudulent, or deceptive content
  • Upload or transmit viruses, malware, or other malicious code
  • Collect or track the personal information of others
  • Spam, phish, pharm, pretext, spider, crawl, or scrape
  • Interfere with or circumvent the security features of our Site or Apps
  • Upload or transmit any content that contains software viruses or computer code designed to interrupt, destroy, or limit the functionality of any software or hardware
  • Attempt to gain unauthorized access to any portion of our Site or Apps
  • Use any robot, spider, or automatic device to access our Site or Apps without our written permission

5. Intellectual Property Rights

Our Site, Apps, and their original content, features, and functionality are owned by Zhengzhou Yigou Digital Technology Co., Ltd and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

You retain ownership of all content you submit, post, or display on or through our Site or Apps ("User Content"). By submitting User Content, you grant us a worldwide, non-exclusive, sublicensable, royalty-free license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such User Content in any form, media, or technology.

You represent and warrant that you own or have the necessary rights to use and authorize us to use any User Content you submit. You agree not to submit any content that infringes on the intellectual property rights of any third party.

6. Mobile Application Usage

Our mobile applications are designed for smartphones and tablets. You agree to use our Apps only on devices that you own or control and in accordance with these Terms and any applicable third-party terms.

6.1 App Store Distribution

Our Apps are distributed through Google Play Store and Apple App Store. Your use of our Apps is also subject to the terms and conditions of these platforms:

  • Google Play: Google Play Terms of Service
  • Apple App Store: Apple Media Services Terms and Conditions

6.2 App Updates

From time to time, we may release updates to our Apps. You may need to update the App to access new features or to continue using the App. We are not obligated to provide support for older versions of our Apps.

6.3 In-App Purchases and Subscriptions

Some features of our Apps may require payment. All purchases and subscriptions are processed through the respective app store (Google Play or Apple App Store) and are subject to their payment terms and conditions.

6.4 Advertising in Mobile Apps

Our mobile applications may include third-party advertising. You acknowledge and agree that:

  • Advertising helps support the free version of our Apps
  • Ad networks may collect device information and usage data as described in our Privacy Policy
  • You can opt out of certain personalized advertising through your device settings
  • Ad content may be displayed in various formats including splash ads, interstitial ads, banner ads, and video ads

7. Purchases and Payment

If you purchase any products or services through our Site or Apps, you agree to provide accurate and complete payment information. You authorize us or our third-party payment processors to charge your designated payment method for all purchases.

Prices for our products and services are subject to change without notice. We reserve the right to refuse or cancel orders at our sole discretion. If we cancel an order, we will refund the full amount to your original payment method.

All payments are processed securely through trusted payment gateways. We do not store your complete credit card information on our servers.

8. Product Distribution and Wholesale

We offer wholesale and retail distribution of consumer goods. By placing a wholesale order, you agree to:

  • Provide accurate business information
  • Comply with all applicable laws regarding the resale of our products
  • Maintain appropriate business licenses and permits
  • Pay all applicable fees and taxes
  • Accept delivery of products in accordance with our shipping policies

Minimum order quantities and volume discounts may apply to wholesale orders. All prices are quoted in USD unless otherwise specified.

9. Shipping and Delivery

We ship products to addresses worldwide. Shipping times and costs vary based on the destination, shipping method selected, and product availability.

Risk of loss and title for products purchased from us pass to you upon delivery of the products to the carrier. We are not responsible for delays, lost packages, or damages during shipping.

International shipments may be subject to customs duties, taxes, and fees, which are your responsibility. Please check with your local customs office for information about import restrictions and duties.

10. Returns and Refunds

Our return and refund policies vary depending on the type of product or service:

  • Digital Products: Generally non-refundable after purchase. Technical support will be provided for issues.
  • Physical Products: May be returned within 30 days of delivery in original condition. Shipping costs are non-refundable.
  • Custom Products: Non-refundable unless defective or damaged.
  • Services: Refund policies are determined on a case-by-case basis.

To request a return or refund, please contact us at support@zzyigou.com with your order details.

11. Disclaimer of Warranties

OUR SITE, APPS, AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR COURSE OF PERFORMANCE.

WE DO NOT WARRANT THAT:

  • Our Site, Apps, or Services will be uninterrupted, secure, or error-free
  • The results obtained from using our Site, Apps, or Services will be accurate or reliable
  • The quality of any products, services, information, or other material purchased or obtained through our Site or Apps will meet your expectations
  • Any errors in our Site, Apps, or Services will be corrected

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL ZZYIGOU, ITS DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, SUPPLIERS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

  • Your access to or use of (or inability to access or use) our Site, Apps, or Services
  • Any conduct or content of any third party on our Site or Apps
  • Any content obtained from our Site or Apps
  • Unauthorized access, use, or alteration of your transmissions or content
  • Technical issues, system failures, or interruptions
  • Errors, mistakes, or inaccuracies in content
  • Personal injury or property damage arising from your use of our Site or Apps

IN NO EVENT SHALL OUR TOTAL LIABILITY EXCEED THE AMOUNT YOU PAID US IN THE PAST TWELVE MONTHS OR ONE HUNDRED US DOLLARS ($100), WHICHEVER IS GREATER.

13. Indemnification

You agree to defend, indemnify, and hold harmless ZZYIGOU and its affiliates, licensors, service providers, officers, directors, employees, contractors, agents, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of our Site or Apps.

14. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the People's Republic of China, without regard to its conflict of law provisions.

Any disputes arising from or relating to these Terms or your use of our Site or Apps shall be subject to the exclusive jurisdiction of the courts located in Zhengzhou, Henan Province, China.

For users in the European Union, you may also lodge a complaint with your local data protection authority.

15. Age Requirements

You must be at least 16 years old to use our Site and Apps, or the age of majority in your jurisdiction, whichever is greater.

Age restrictions by jurisdiction:

  • United States: 16 years old (varies by state)
  • European Union: 16 years old (or relevant national age)
  • United Kingdom: 16 years old
  • Canada: The age of majority in your province or territory
  • Australia: 18 years old
  • Other Regions: The age of majority in your country of residence

Certain services may require you to be older than the minimum age. We reserve the right to verify your age and restrict access to age-gated content or services.

16. International Compliance

Our Site and Apps are accessible internationally. By using our services, you agree to comply with all applicable laws and regulations in your jurisdiction.

16.1 Export Controls

You agree to comply with all applicable export control laws and regulations, including the U.S. Export Administration Regulations and any other applicable export restrictions.

16.2 Sanctions Compliance

Our services are not available in countries or regions subject to comprehensive sanctions. You represent and warrant that you are not located in, organized under the laws of, or a resident of any country or region subject to comprehensive sanctions.

16.3 Regional Restrictions

We may restrict access to certain features or services in specific regions due to legal or regulatory requirements. It is your responsibility to ensure that your use of our services complies with local laws.

17. Termination

We may terminate or suspend your access to our Site or Apps immediately, without prior notice or liability, for any reason, including without limitation if you breach these Terms.

Upon termination, your right to use our Site or Apps will cease immediately. Sections of these Terms that by their nature should survive termination shall survive, including without limitation ownership provisions, warranty disclaimers, indemnification, and limitations of liability.

You may also terminate your account by contacting us at support@zzyigou.com or through your account settings.

18. Changes to These Terms

We reserve the right to modify or replace these Terms at any time at our sole discretion. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect.

What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Site or Apps after any revisions become effective, you agree to be bound by the revised terms.

If you do not agree to the new terms, you are no longer authorized to use our Site or Apps.

19. Third-Party Services and Links

Our Site and Apps may include links to third-party websites, applications, or services that are not owned or controlled by us.

We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites, applications, or services. You acknowledge and agree that we shall not be responsible or liable for any damage or loss caused by or in connection with the use of any such third-party content, goods, or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party websites, applications, or services that you visit.

20. Dispute Resolution

20.1 Informal Resolution

Before initiating formal dispute resolution, you agree to first contact us at support@zzyigou.com to attempt to resolve any dispute informally.

20.2 Arbitration

For users in the United States, any dispute that cannot be resolved informally shall be resolved through binding arbitration in accordance with the Commercial Arbitration Rules of the American Arbitration Association.

20.3 Class Action Waiver

YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.

21. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable, or if modification is not possible, such provision shall be severed from these Terms, and the remaining provisions shall continue in full force and effect.

22. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published by us on our Site or Apps, shall constitute the entire agreement between you and ZZYIGOU concerning your use of our Site and Apps, superseding all prior agreements, understandings, representations, and warranties, both written and oral, with respect to such subject matter.

23. Waiver

Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. No waiver of any provision of these Terms shall be deemed a further or continuing waiver of such provision or any other provision.

24. Contact Information

If you have any questions about these Terms, please contact us:

Zhengzhou Yigou Digital Technology Co., Ltd
No. 25020, 25th Floor, Unit A, Building 11, Zhonghe Rongdao International
Northwest Corner of Zhongzhou Avenue and North Third Ring Road In
Zhengzhou, China

General Inquiries:
Email: support@zzyigou.com

Enterprise & Partnership:
Email: caoke@zzyigou.com

Website:
https://zzyigou.com

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